Frequently Asked Questions (FAQs)

We are an authorized du sales partner in the UAE, assisting customers with selecting and activating du home internet, du business internet, Wi-Fi, landline, and SIM solutions quickly and smoothly.

While we are not du itself, we work closely with du to help customers understand available plans, complete the application process, securely submit required documents, and arrange installation or activation at their location. Our role is to make getting a du connection for home or business simple, transparent, and hassle-free.

du (Emirates Integrated Telecommunications Company) is one of the UAE’s national telecom operators. As a sales partner, we help bridge the gap between customers and du by offering expert guidance, doorstep assistance, and ongoing support throughout the activation process.

Applying for a du corporate or business plan is simple. Start by filling out the enquiry form on our website with your business details and preferred service (business internet, landline, or SIM plans).

To proceed with the application, the following documents are usually required:

• A valid company trade licence

• Emirates ID of the authorized signatory

• Proof of business address (Ejari or tenancy contract, if applicable)

• Contact details and location pin for installation or activation

Once you submit the form, our team will review your requirements, guide you step by step through the document submission process, and coordinate directly with du to arrange verification, installation, and activation. We ensure the entire process is handled smoothly, securely, and without unnecessary delays.

The required documents depend on whether you are applying for a du home internet connection or a du business / corporate plan. Below is a clear breakdown for both:

🏠 Documents Required for du Home Internet Plans

To activate a du home Wi-Fi, fiber, or 5G home internet plan, you will typically need:

• Valid Emirates ID of the applicant

• Tenancy contract / Ejari (or title deed for property owners)

• Proof of address (Ejari or utility document, if requested)

• Contact number and email address

• Location details for installation or router delivery

Once you submit your details, our team will verify the documents and arrange installation and activation at your home with a du technician.

🏢 Documents Required for du Business & Corporate Plans

For du business internet, landline, or SIM plans, the following documents are usually required:

• Valid company trade licence

• Emirates ID of the authorized signatory

• Tenancy contract / Ejari for the business premises

• Establishment card (if applicable)

• Business contact details and location pin

• Authorized signatory letter (for certain corporate plans)

After submission, our team will guide you through verification, coordinate with du for approval, and arrange installation or SIM activation at your office, shop, or commercial location.

A du home internet plan can be applied for by UAE residents who have a valid residential address within du coverage areas.

Eligible applicants include:

• Tenants living in apartments or villas

• Property owners with a valid title deed

• Families and individuals requiring home Wi-Fi or fiber internet

• Remote workers or freelancers working from home

To sign up, the applicant must have a valid Emirates ID and a registered tenancy contract (Ejari) or proof of residence. The connection is activated at the address mentioned in the documents.

For businesses operating from residential locations (such as home offices or small setups), du home internet plans may also be suitable, subject to availability and usage requirements. Our team helps assess whether a home or business plan is the better fit based on your needs.

du offers a range of business and corporate internet solutions designed to meet the connectivity needs of companies of all sizes — from small offices and shops to large enterprises. Below are the common options available:

1. du Business Internet Plans

These are reliable wired or wireless internet solutions tailored for business use. They provide stable connectivity for browsing, streaming, cloud applications, and daily office operations.

• Du Business Starter Plan – Ideal for small offices and startups

• Du Business Fiber Plans – High-speed fiber connectivity for heavy usage

• Du Business Wireless Plans – No cabling required, great for flexible setups

2. du Business Broadband Unlimited

Unlimited internet packages that ensure continuous connectivity without data limits, suitable for offices with heavy usage or multiple users.

3. Office & Shop Wi-Fi Packages

Customized Wi-Fi setups for retail spaces, cafes, clinics, and other commercial locations — providing strong wireless coverage for staff and customers.

4. du Business Landline & Voice Solutions

Dedicated business landline plans with local and international calling options, including clear voice quality and reliable performance.

5. du Business SIM & Mobile Plans

Postpaid and business mobile plans with data, local minutes, and roaming options — ideal for teams, field staff, and remote workers.

6. Enterprise & Corporate Postpaid Plans

Advanced connectivity solutions for larger companies with higher bandwidth needs, multiple connections, and priority business support.

We provide a range of du internet speed options designed to suit different usage needs — from basic browsing and streaming at home to high-performance connectivity for business use.

Home Internet Speeds

• Standard Home Plans: Ideal for everyday use like web browsing, social media, and SD streaming.

• Higher-Speed Home Packages: Suitable for 4K streaming, multi-device households, online gaming, or work-from-home setups.

• 5G Home Wi-Fi Options: Ultra-fast wireless speeds without fiber lines, perfect for modern households.

Exact speeds vary based on the plan you choose and your location.

Business & Corporate Internet Speeds

• Business Starter & Small Office Plans: Balanced speeds for typical office tasks, email, cloud apps, and communications.

• High-Speed Business Fiber & Broadband Plans: Designed for high-bandwidth requirements such as video conferencing, large file transfers, and multiple users.

• Enterprise-Grade Speeds: Customized high-capacity connections for larger offices, teams, or high-traffic environments.

We help you choose the right speed tier based on how many users, devices, and applications you need to support — so you get the optimal performance for your home or business.

Fibre internet and 5G wireless Wi-Fi are both high-speed internet solutions, but they differ in how the connection is delivered and which type of user they are best suited for.

🔌 Fibre Internet

Fibre internet uses fiber-optic cables installed directly to your home or office to deliver internet connectivity.

Key features of fibre internet:

• Wired connection with consistent and stable speeds

• Ideal for heavy internet usage

• Best for 4K streaming, online gaming, video calls, and work-from-home

• Less affected by congestion or signal interference

• Requires physical installation and cabling

Best suited for:
Homes or businesses with multiple users, smart devices, and high data usage that require reliable performance at all times.

📡 5G Wireless Wi-Fi

5G wireless Wi-Fi uses the 5G mobile network to provide internet through a wireless router, without the need for fiber cables.

Key features of 5G wireless Wi-Fi:

• No cabling required — plug & play setup

• Faster installation and activation

• Flexible option where fibre is unavailable

• Speed depends on 5G network coverage and signal strength

• Performance may vary during peak hours

Best suited for:
Apartments, rented homes, or users looking for quick setup, flexibility, and cable-free internet access.

🔍 Fibre vs 5G Wireless Wi-Fi – Quick Comparison

✅ Which one should you choose?

• Choose fibre internet if you want maximum stability and consistent speeds.

• Choose 5G wireless Wi-Fi if you prefer quick activation, flexibility, and no wiring.

Our team helps you decide the best option based on your location, usage needs, and availability.

For most du home internet and business connections, a one-time installation fee applies. This fee covers the cost of setting up your router, landline (if included), and any required equipment at your location.

• 🔹 Home Internet Installation: A standard installation fee is usually charged, depending on the plan and type of connection (fiber or wireless).

• 🔹 Business Internet Setup: Business broadband or fiber installations may have a setup fee based on the package selected and the complexity of the site setup.

• 🔹 Doorstep Activation: We help arrange the installation appointment and coordinate with du technicians — no long waits or store visits.

In most cases, no security deposit is required for standard du internet plans, but certain corporate or enterprise solutions may request a deposit depending on the agreement and credit requirements.

Our team will always inform you of any applicable fees or charges upfront before you confirm your plan — ensuring transparency and no surprises at activation.

Yes — we can help you explore TV bundles and add-on entertainment options that are available through du alongside your internet connection.

While du’s core services focus on home internet, business internet, Wi-Fi, landline, and SIM plans, they also offer TV and entertainment packages that can be bundled with your home internet connection for a complete home experience.

What TV add-ons are commonly available?

• du TV subscriptions with premium channel packages

• Entertainment add-ons such as movies, kids’ channels, and sports

• Combined internet + TV plans for home users

• Special offers that include both high-speed internet and TV services

These packages can vary based on availability, promotions, and your location. When you inquire with us or submit your requirements, our team will:
✔ Check current du TV bundle options available in your area
✔ Provide the latest pricing and promotion details
✔ Help you add the TV service to your home internet setup
✔ Arrange activation and installation as part of the overall package

If you’re interested in combining du internet and TV entertainment, just let us know when you fill out the contact form, and we’ll provide tailored options based on your preferences and budget.

When it comes to corporate and office connectivity, du offers a variety of internet plans and business solutions designed for different company sizes, performance needs, and usage patterns. These plans ensure reliable, high-speed access for office workflows, cloud applications, video conferencing, and large file transfers.

Here are the main types of corporate / office internet plans available:

🏢 1. du Business Starter Plans

• Ideal for small offices, startups, and shops

• Provides dependable internet for daily tasks, email, and basic cloud use

• Comes with standard upload/download speeds and service support

⚡ 2. du Business Wireless & Fiber Plans

• Wireless plans: Quick setup without cabling — perfect for flexible office environments

• Fiber plans: High-speed, wired connectivity for stable performance and maximum reliability

• Options available for multiple speed tiers based on office size and usage

📶 3. du Business Broadband Unlimited

• Unlimited data connectivity for offices with heavy usage

• Best for multiple users, large teams, and businesses relying on high-volume internet traffic

☎️ 4. du Business Internet + Landline Bundles

• Combines business broadband with traditional landline services

• Useful for offices that need voice calling alongside high-speed data

📱 5. du Business SIM & Mobile Plans

• Postpaid SIM cards with business data and calling features

• Can be combined with office internet for unified team connectivity

📊 6. Enterprise & Corporate Postpaid Solutions

• Designed for large organizations, multi-location setups, and high-bandwidth needs

• May include dedicated support, priority service levels, and custom configuration options

🧠 How to Choose the Right Corporate Plan

To select the best office internet plan, consider:

• Number of users and devices in the office

• Type of work (e.g., cloud apps, streaming, video conferences)

• Required speed and reliability

• Whether you need landline voice services or mobile SIM packages included

Our team will assist you in comparing plans, evaluating speeds, and recommending the most suitable corporate solution based on your company’s needs and budget.

The time it takes to complete your du internet installation can vary depending on a few factors, including your location, the type of connection you’re getting (fiber or wireless), and technician availability.

Typical timeframes are:

✔ 5G Home Wireless / Home Wi-Fi Setup:
This is usually the quickest option — most installations can be completed within a few hours to the same day, provided the technician is available and your area has coverage.

✔ Fiber Internet Installation:
Fiber connections often require a physical cabling setup. Depending on your building and property access, installation may take 1–3 business days or longer if new cabling is needed.

✔ Business Internet or Corporate Setup:
For corporate plans, installations may take a little longer due to additional site verification and configuration. Typically this is completed within 1–5 business days, based on plan complexity and scheduling.

What affects installation time?

• Network availability at your address

• Type of plan (fiber vs wireless)

• Building access and permission

• Technician schedule

Once your booking is confirmed, we’ll coordinate with you to schedule a convenient installation time and provide updates so you know exactly when the technician will arrive.

Yes, in most cases someone must be present at the location during the installation or activation of your du home or business internet connection.

For home internet installations, the technician may need access to:

• The main entry point or telecom cabinet

• Power sockets for the router

• The area where Wi-Fi equipment will be installed

For business or office installations, a company representative or authorized person should be available to provide access, confirm details, and assist with site verification if required.

If you are unable to be present, you can arrange for:

• A family member, building staff, or office representative to be available

• Proper access permissions in advance

Once installation is complete, the technician will test the connection to ensure everything is working correctly before activation.

We always coordinate the appointment in advance so the visit is scheduled at a time convenient for you.

Most du home and business internet plans are offered on a fixed contract term, typically 12 months or 24 months, depending on the plan you choose. The contract duration will always be clearly explained to you before activation, so you know exactly what you’re signing up for.

📅 Contract Terms

• Home Internet Plans: Commonly available on 12-month or 24-month contracts

• Business & Corporate Plans: Usually 12 months, with some enterprise plans offering customized terms

The exact contract length depends on the selected package, promotional offers, and service type (fiber, wireless, or business broadband).

❌ Can I cancel the contract early?

Yes, early cancellation is possible, but it usually involves early termination charges as per du’s standard terms and conditions.

Early cancellation fees may include:

• Remaining monthly charges (partially or fully, depending on the plan)

• Device or router cost (if provided under contract)

• Any applicable service or administrative fees

These charges vary based on:

• The type of plan (home vs business)

• Remaining contract period

• Any discounts or promotions applied at activation

🧠 Important to Know

• Early termination fees are standard across telecom contracts

• All applicable charges are communicated upfront

• Our team will explain cancellation terms clearly before you confirm your plan

If you’re unsure about committing to a long contract, we can help you explore flexible options or plans that best match your needs.

Paying your du home or business internet bill is simple and convenient. Once your connection is active, du provides multiple secure payment options so you can choose what works best for you.

💳 Available Payment Methods

You can pay your du bills using:

• Online payment via du’s official payment channels

• Debit or credit card (Visa / MasterCard)

• Auto-debit setup for monthly bill payments

• Bank transfer (for selected business or corporate accounts)

• du customer app or portal (if applicable)

🏠 For Home Internet Customers

Monthly bills are usually generated electronically. You can pay online or set up automatic payments to avoid missed due dates.

🏢 For Business & Corporate Customers

Business accounts may receive monthly invoices. Payments can be made online or through approved banking methods depending on the plan and account type.

📌 Important Notes

• Bills are typically issued monthly

• Late payments may affect service continuity

• Auto-debit helps ensure uninterrupted connectivity

Our team will guide you through the billing and payment process at the time of activation and help you understand your invoice clearly.

Yes, in most cases you can keep your existing mobile or fixed (landline) number when switching to a new du plan, subject to eligibility and verification.

📱 Keeping Your Existing Mobile Number

If you’re switching to a du postpaid SIM or business SIM plan, you can usually keep your current mobile number through Mobile Number Portability (MNP).

To do this:

• Your existing number must be active

• The number should be registered under your valid Emirates ID or company details

• There should be no pending dues with your current provider

Our team will guide you through the porting process and help ensure a smooth transition with minimal downtime.

☎️ Keeping Your Existing Landline Number

For home or business landline services, retaining your existing fixed number may be possible depending on:

• Your location and service availability

• The type of landline connection

• Network feasibility and approval

During the application process, we’ll check eligibility and confirm whether your landline number can be retained or if a new number will be issued.

📌 What to Expect

• Number retention is handled during the activation stage

• Some porting requests may take a few working days

• Our team will keep you informed at every step

We’ll always try to ensure you keep your existing number wherever possible and make the switch to your new du home or business plan simple and hassle-free.

If you’re moving to a new home, existing du connections cannot be transferred or relocated by us. Only du can process relocations for active connections.

However, we can help you apply for a new du home internet connection at your new address quickly and hassle-free.

🏠 What You Can Do

• If you want to relocate your current connection, you must contact du directly

• If you prefer a new connection, we can assist you end-to-end with:

  • Checking internet availability at your new location

  • Selecting the best du home internet or 5G wireless plan

  • Submitting a new application

  • Scheduling installation and activation at your new home

📌 Why choose a new connection?

• Faster processing in many cases

• Ability to upgrade to newer plans or better offers

• Ideal if your current plan is outdated or unavailable at the new address

Our team will guide you through the new connection process, help you choose the right plan, and ensure smooth installation at your new home.

Yes, internet speed upgrades are usually possible, but upgrades can only be processed directly by du once your connection is active.

If you wish to upgrade your speed after activation:

• You will need to contact du directly to request a speed upgrade

• Upgrade availability depends on your current plan, contract terms, and location

• Changes may involve revised monthly charges or contract conditions

📌 Important to Know

• Speed upgrades are subject to network availability

• Some plans allow upgrades without changing equipment

• Contract terms may reset depending on the upgrade type

While we assist customers with new du home and business connections, du manages post-activation upgrades, changes, and plan modifications.

If you are unsure which speed to choose initially, we’re happy to help you select a plan that allows future flexibility before activation.

For most du home and business internet plans, a router is provided by du as part of the connection or installation package. The exact router model depends on the type of plan you choose.

📡 Router Provided by du

• 5G Home Wireless Plans: Usually include a 5G-enabled router designed to deliver optimal wireless performance.

• Fibre Internet Plans: Typically come with a fibre-compatible Wi-Fi router suitable for high-speed connections and multiple devices.

• Business Internet Plans: May include business-grade routers depending on the package and usage requirements.

The du technician will install, configure, and test the router during setup to ensure your connection is working properly.

🔧 Can I use my own router?

In some cases, using your own router may be possible, but it depends on:

• The type of connection (fibre or wireless)

• Technical compatibility with du’s network

• du’s configuration and approval

For fibre connections, du usually requires the provided router for proper configuration and support. For wireless plans, the du-supplied router is recommended to ensure best performance and full network compatibility.

You can easily test your internet speed and take several steps to improve Wi-Fi performance for a better online experience.

🚀 How to Test Your Internet Speed

To check your current internet speed:

• Use trusted speed test tools such as Speedtest by Ookla or Fast.com

• Run the test while connected directly to your Wi-Fi network

• For accurate results, test when:

  • No large downloads are running

  • Fewer devices are connected

  • You are close to the router

Speed results may vary depending on:

• Number of connected devices

• Wi-Fi signal strength

• Time of day and network usage

📶 How to Improve Your Wi-Fi Performance

If your Wi-Fi feels slow or unstable, try the following tips:

🔹 Router Placement

• Place the router in a central, open location

• Avoid placing it near walls, metal objects, or electrical devices

• Keep it elevated for better signal coverage

🔹 Reduce Interference

• Limit the number of devices connected simultaneously

• Avoid using Wi-Fi near microwaves or cordless phones

• Use the 5GHz band (if available) for faster speeds

🔹 Use Wired Connections (When Possible)

• Connect devices like smart TVs or desktops using an Ethernet cable for more stable performance

🔹 Upgrade Your Setup

• Use Wi-Fi extenders or mesh systems for large homes or offices

• Ensure your router supports Wi-Fi 6 or 5G for better performance

Phishing and scam messages can sometimes appear to come from du and may ask for personal details, payments, or account information. Staying alert and following basic safety steps can help you avoid fraud.

🚨 How to Identify Scam or Phishing Messages

Be cautious if you receive messages that:

• Ask for Emirates ID details, OTPs, passwords, or card information

• Contain urgent threats (e.g., “your service will be disconnected immediately”)

• Include suspicious links or shortened URLs

• Come from unknown numbers, unofficial email addresses, or social media accounts

• Promise unrealistic discounts or refunds

du does not ask for sensitive information through random SMS, WhatsApp messages, or emails.

✅ How to Protect Yourself

To stay safe:

• Only interact through official du channels or verified contact details

• Never click links from unknown messages claiming to be du

• Do not share OTP codes, banking details, or Emirates ID copies via messages

• Double-check sender names, numbers, and email addresses

• When in doubt, contact du directly using their official website or app

If you receive a suspicious message, do not respond and avoid clicking any links.

📌 Important Advice

• Genuine du communication will never pressure you into instant payments

• Promotions and plan details are always verifiable through official sources

• Reporting suspicious messages helps protect other users

If you are unsure about the authenticity of any message related to du internet, SIM, or billing, it’s best to verify directly with du before taking any action.

You can contact us easily using the method that’s most convenient for you. Our team is available to assist with du home internet, business internet, SIM plans, and new connection enquiries across the UAE.

📞 Call or WhatsApp

You can call or WhatsApp us directly for quick assistance, plan details, and application support. Our team responds promptly to guide you through the next steps.

📝 Online Enquiry Form

Fill out the enquiry form on our website with your requirements (home or business) and location details. Once submitted, our sales team will call you back at your convenient time to confirm your needs and assist further.

📧 Email Support

You may also contact us via email for detailed enquiries or documentation-related questions. Our team will respond with clear guidance and next steps.

Yes, scaling or adding bandwidth for your office is usually possible, but any bandwidth upgrades or plan changes are handled directly by du once your business internet connection is active.

📈 How Bandwidth Scaling Works

After activation, businesses may request:

• Higher internet speeds

• Additional bandwidth for more users or devices

• Upgrades from wireless to fiber (subject to availability)

These changes depend on:

• Your current du business plan

• Network availability at your office location

• Contract terms and remaining duration

🏢 Important to Know

• Bandwidth upgrades are processed directly by du, not third parties

• Monthly charges may change after upgrading

• In some cases, the contract term may reset

• Equipment changes may be required for higher speeds

While we assist customers with new du business internet connections, du manages post-activation upgrades, scaling, and bandwidth changes.

If you expect your business to grow, we can help you choose a plan upfront that offers better scalability and flexibility before activation.

Activation time for du corporate or office internet depends on the type of plan, location, and site readiness, but in many cases it can be completed quickly and efficiently.

⏱ Typical Activation Timelines

• Business Wireless / 5G Internet:
  In many locations, activation can be completed within 24–72 hours, subject to coverage and document approval.

• Business Fiber Internet:
  Fiber connections usually take 3–7 working days, depending on building access, cabling requirements, and du technician scheduling.

• Enterprise or Large Office Setups:
  More complex corporate solutions may take 7–14 working days, especially if dedicated infrastructure or multiple connections are required.

📌 What Affects Activation Speed

• Availability of du services at your office location

• Type of business plan selected (wireless vs fiber)

• Completeness of required documents

• Site readiness and access permissions

• Technician availability

Once you submit your enquiry, we help with document verification, plan selection, and application submission to ensure the fastest possible processing. du then handles the technical setup and final activation.

To check du internet availability in your area, simply share your location details with us through the enquiry form or via call/WhatsApp. Availability depends on factors such as your building, area infrastructure, and the type of connection (fiber or 5G wireless).

Once you submit your location:

• We check du network coverage for your area

• Confirm whether home internet, 5G wireless, or business internet is available

• Recommend the best plan options based on availability and usage

This helps ensure you choose a plan that works smoothly at your address before proceeding with a new connection.

Same-day activation is not guaranteed, but it may be possible in certain cases, depending on the type of plan, location, document approval, and technician availability.

• 5G / Wireless plans may activate faster in covered areas

• Fiber connections usually take longer due to cabling and installation

• Business or corporate setups may require additional verification

We always aim for the fastest possible activation and will inform you of the expected timeline before proceeding. Final activation and scheduling are handled by du.

Unless stated otherwise, plan prices usually exclude 5% VAT and one-time activation or installation fees.

Important points to note:

• 5% VAT is applied as per UAE regulations

• Activation or installation fees may apply depending on the plan

• Any applicable charges are clearly explained upfront before confirmation

We believe in transparent pricing, so you’ll always know the total cost before proceeding with your new du connection.