Terms & Conditions
Welcome to du Internet and Calling Services, operated by an Authorized Partner of du Telecommunications UAE. By accessing, purchasing, or using our internet, calling, or SIM services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General Information
- We are an authorized partner of du Telecommunications. All products and services are provided under the official du brand with full authorization.
- By subscribing to any du service through our platform, you agree to these terms, along with du’s official policies and usage guidelines.
- We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Updates will be posted on this page.
2. Service Activation & Usage
- All service plans (Internet, Mobile, SIM, and Calling) are subject to availability and eligibility verification.
- Activation time may vary depending on network approval and verification requirements.
- Customers must provide accurate personal or business information for registration purposes.
- Misuse of the service, including fraudulent activity or resale without authorization, is strictly prohibited.
3. Payment & Billing
- All service plans (Internet, Mobile, SIM, and Calling) are subject to availability and eligibility verification.
- Activation time may vary depending on network approval and verification requirements.
- Customers must provide accurate personal or business information for registration purposes.
- Misuse of the service, including fraudulent activity or resale without authorization, is strictly prohibited.
4. Plans, Offers & Promotions
- All promotions, discounts, and offers are valid for a limited time and may vary based on availability.
- We reserve the right to change, discontinue, or modify any plan or offer without notice.
- Promotional benefits may be withdrawn in cases of misuse or policy violation.
5. Customer Responsibilities
- Customers must maintain the confidentiality of their SIM, account, and login information.
- You are responsible for all usage and charges associated with your account.
- Any illegal, unethical, or unauthorized use of du services will result in immediate termination.
6. Limitation of Liability
- While we strive to ensure uninterrupted service, we are not liable for network outages, technical issues, or service interruptions caused by external factors.
- We are not responsible for any data loss, business interruption, or damages resulting from the use of du services.
7. Privacy Policy
- All customer data is handled in accordance with du’s Privacy Policy and applicable UAE data protection laws.
- Your personal information will only be used for service activation, billing, and official communication.
8. Termination of Services
- du or the authorized partner reserves the right to suspend or terminate services in cases of:
- Violation of these terms
- Misuse of network resources
- Non-payment or fraudulent activity
- Upon termination, outstanding dues must be settled immediately.
9. Governing Law
- These Terms & Conditions are governed by the laws of the United Arab Emirates (UAE).
- Any disputes will be resolved under the jurisdiction of the competent courts of the UAE.
10. Contact Information
For questions or support, please contact our Authorized Partner Support Team:
📧 Email: support@dupartner.ae
📞 Phone: +971-XXX-XXXXXX
🌐 Website: www.dupartner.ae