Privacy Policy
At du Internet and Calling Services, operated by an Authorized Partner of du Telecommunications UAE, your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, website, or communication platforms.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information to provide, manage, and improve our services.
a. Personal Information
When you register or subscribe to du Internet or Calling Services, we may collect:
- Full name
- Emirates ID or passport details (for verification purposes)
- Contact information (email address, phone number, address)
- Payment and billing details
- Service usage and subscription information
b. Non-Personal Information
We may also collect non-identifiable data, such as:
- Device information
- Browser type and IP address
- Location data (when permitted)
- Website interaction and usage patterns
2. How We Use Your Information
Your data is used solely for lawful and service-related purposes, including:
Activating and managing your du internet or calling service
Processing payments and billing
Providing customer support and technical assistance
Sending updates, offers, and service-related notifications
Ensuring compliance with UAE Telecommunications regulations
Preventing fraud and unauthorized access
We do not sell, rent, or trade your personal information to third parties.
3. Sharing of Information
We may share your information only in the following cases:
With du Telecommunications UAE – for service activation, verification, or billing purposes
With regulatory authorities – when required under UAE law or official request
With trusted service providers – who assist us in operations, under strict confidentiality agreements
All data sharing complies with UAE data protection laws and du’s official privacy standards.
4. Data Protection & Security
We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure.
These include:
Encrypted communication and secure data storage
Limited access to authorized personnel only
Regular monitoring and updates to maintain data integrity
However, no online platform is completely secure. By using our services, you acknowledge that some risk is inherent in data transmission over the internet.
5. Cookies & Tracking Technologies
Our website may use cookies to enhance your browsing experience.
Cookies help us:
Remember your preferences
Analyze website performance
Improve user experience
You can choose to disable cookies through your browser settings, though some features may not function properly as a result.
6. Your Rights
As a customer, you have the right to:
Access and review your personal data
Request correction or deletion of inaccurate information
Withdraw consent for promotional communication
Request details of how your data is processed
To exercise these rights, please contact us using the details below.
7. Data Retention
Your personal data will be stored only for as long as necessary to fulfill service obligations, comply with regulations, or resolve disputes. Once data is no longer needed, it is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage users to review the privacy policies of any external websites before providing personal data.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with the revised “Last Updated” date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Authorized Partner Support Team:
📧 Email: privacy@dupartner.ae
📞 Phone: +971-XXX-XXXXXX
🌐 Website: www.dupartner.ae